Job Type: Full Time
Hours: 44 hours weekly
Location: Timmins, ON CANADA;
Year(s) of Experience: 3
Number Of Positions: 1

An employee-oriented company currently expanding its operations within the province of Ontario.
We pride ourselves in our superior products, exceptional customer service and outstanding team of employees. We offer a challenging
and rewarding environment with great benefits and career opportunities.
JOB SUMMARY: Perform all service supervisor duties and provide leadership to Readyquip technicians is support of customer
requirements.
KEY ACCOUNTABILITIES:
• Provide in branch leadership for service operations;
• Schedule field and workshop service work load to maximize productivity in the field and workshop;
• Coach, mentor, recruit technicians to meet and exceed customer and business objectives;
• Manage, understand and provide direction on financial implications of work being requested/done including
invoices, warranties, policies, redo, etc.;
• Manage fixed assets, tools in the branch, service vehicles and assist in preparation of plans for capital expenditures;
• Manage and prepare quotes and review invoices for customers, while managing work-in-progress in timely fashion;
• Promote a high level of customer satisfaction and follow up on repairs
• Improve customer satisfaction by identifying problem areas and initiating corrective measures
relating to shop floor or office procedures;
• Manage required training needs and maintain training register, performance evaluations and guidance sessions for direct
reports;
• Promote workplace safety by ensuring all employees investigate all accidents or near misses
• Lead and participate in safe, environmentally sound and healthy work behaviors and customer
relations at all times in support of Readyquip Health and Safety Policy/Program(s) and best
practices
• Encouraging continuous improvement in operations through scheduled meetings between management, other departments,
and employees as well as regular service meetings.
• Work with all other departments to deliver high level of customer service
• A commitment and sensitivity to addressing the customer’s specific needs
QUALIFICATIONS:
• Fluently bilingual in French and English, oral and written
• 3 years experience preferred
• Certified technician possessing either: journeymen, red seal or equivalent certificate, preferred
• Working knowledge in heavy equipment industry
• Must be able to read and understand prints (hydraulic & electrical), drawing and technical bulletins
• Must possess good relationship management, interpersonal and communications skills
• Demonstrated computer skills
• Work evening shifts and weekends as required
• Completed post-secondary education
• A team player with a strong customer service orientation.
• Good organizational skills.
• Sense of urgency with the ability to prioritize and deliver timely results in a fast-paced environment with multiple and changing
priorities
• Must have a good driving record (copy of drivers’ abstract may be required)
• Excellent communication, negotiating, analytical and organizational skills
• Excellent customer service
• Effective leadership, coaching and team building skills
• Self motivated and able to adapt to changing and multiple priorities
• Knowledgeable with Microsoft applications along with basic computer skills
• Working knowledge of competitors equipment
CHARACTER COMPETENCIES:
• Ability to multi task
• Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or
approaches to problems
• Judgement & decision making: choosing appropriate actions based on common sense and cost-benefit analysis
• Coordination: adjusting actions in relation to others’ actions
• Leadership and persistence in face of obstacles
• Achievement driven
We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please. Send your CV to careers@readyquip.com.
Readyquip is an equal opportunity employer.