Full Time, Permanent

Annual Salary $38,520- $42,519

We are seeking a friendly, organized Receptionist to serve as the first point of contact for our organization. In this role, you will help ensure smooth daily operations by managing appointments, coordinating communications, and supporting our clinical team. Success in this position requires excellent customer service skills, and the ability to handle sensitive information with professionalism, confidentiality, and compassion.

Primary Responsibilities (not inclusive)

§ Greet and assist patients, families, and visitors in a friendly and professional manner.

§ Handle phone calls, emails, and in-person inquiries, directing them to the appropriate healthcare providers or administrative staff.

§ Maintain accurate and up-to-date patient information in the electronic medical records (EMR) system.

§ Assist patients with registration, intake forms, and general questions.

§ Coordinate communication between patients, healthcare providers, and external services to support continuity of care.

§ Provide clerical and administrative support to the healthcare team, including filing, data entry, scheduling appointments and follow-ups, and other tasks that ensure efficient clinic flow.

§ Ensure the reception area remains clean, organized, and welcoming.

§ Uphold patient confidentiality and privacy in all interactions.

§ Provide coverage for other receptionists as needed (e.g., during breaks, vacations, or absences).

Education, Qualifications and Skills

§ Certificate or diploma in Office Administration or Medical Office Assisting is preferred.

§ 1–2 years of experience in a receptionist, administrative, or customer service role, ideally within a healthcare or community services environment.

§ Strong communication and interpersonal skills, with a commitment to delivering excellent customer service.

§ Proficiency with computers and information systems, including experience using Electronic Medical Records (EMR); familiarity with Practice Solutions is an asset.

§ Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced setting.

§ Demonstrated sensitivity, empathy, and professionalism when working with diverse populations.

§ Knowledge of healthcare or social services terminology considered an asset.

§ Fluency in French (spoken and written) is preferred.

Additional Job Requirements

§ Must adhere to all TAFHT Policies and Procedures.

§ Must be legally entitled to work in Canada.

§ This position is in Timmins, ON, the position requires working in office and on site.

§ As a condition of employment, you are required to submit proof of COVID-19 vaccination.

§ Ability to travel within the community for work-related purposes using your own vehicle (employer-provided reimbursement for travel expenses).

§ Current Ontario Driver’s License.

Why Join Our Team:

§ Comprehensive Benefits Package - Enjoy health and dental benefits to support your well-being.

§ Pension Plan (HOOPP) – Secure your future with the Healthcare of Ontario Pension Plan (HOOPP).

§ Generous Vacation Package – Take advantage of a competitive vacation allowance to support work-life balance.

§ Paid Time Off – Benefit from illness and personal days, float days, and paid time off between December 25 and January 1st.

§ Exclusive Perks – Access discounts and special offers through Perkopolis.

§ Professional Growth – Be part of a supportive and collaborative team committed to continuous learning and development.

§ Meaningful Work – Make a direct impact on patient care and community health while working in a dynamic primary care setting.

The above responsibilities are not to be considered all inclusive; and may be assigned other related duties in the interest of efficient operations of the Family Health Team.

This position reports directly to the Clinical Director. The location of this position could be the Administration, Algonquin West, 101 Mall, Algonquin East, Third Avenue site or any other location within Timmins. The employer reserves the right to modify the location/site.

How to apply:

Qualified applicants are asked to forward their cover letter and resume to humanresources@tafht.ca.  For more information on our team and for a copy of the job description please visit our website at www.timminsfht.ca

We thank all applicants for their interest in TAFHT, however, only those applicants selected for an interview will be contacted.

TAFHT supports diversity, equity and a workplace free from harassment and discrimination. We encourage applications from all qualified candidates, including women, visible minorities, Indigenous peoples and persons with a disability. Personal information contained in applications will be used solely for recruitment purposes and handled in accordance with applicable privacy legislation.

TAFHT is committed to improving access and opportunities for individuals with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act. If you require a specific accommodation during the application, interview or recruitment stage, please contact our office at 705-267-1993, or by email at humanresources@tafht.ca noting Accessibility Inquiry in the subject line, for appropriate accommodations to be made.