The Holiday Inn Express in New Liskeard has a Front Desk / Night Audit position available.

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction – free experience. You will also create the warm atmosphere our guests feel at home in any location.

YOUR DAY TO DAY
• Be the warm welcome that kicks off a memorable guest experience
• Take and manage reservations, up-sell opportunities and advise guests on ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – verifying ID’s and hand out room keys
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge
• Work as a part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Jump into other ad-hoc duties when your colleagues need your help or unexpected moments when we have to pull together to get a task done

WHAT WE NEED FROM YOU
• Communication skills – guests will need to come to you with concerns as well as compliments, so you will be easy to talk to
• Literate and tech-savvy, you will need a good grasp of reading, writing, basic math and computers. A high school diploma or equivalent.

There is so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people

Night Audit Duties May Include:

• Auditing, balancing, and verifying daily revenue documentation
• Managing the hotel’s inventory of reservations, room assignments, and vacancies
• Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
• Answering phones, scheduling wake-up calls, and assisting with reservation requests
• Responding to guest inquiries, complaints, and concerns
• Balancing cash drawers, record errors, and reconcile receipts
• Promoting hotel services and features

To Apply:
Please send your resume to, Trudy Hill at:  gm.area.nl@sunraygroup.ca