DISPATCHER

Full-time permanent role: Hearst, ON 

Number of open position: 1  

Role: The Dispatcher is responsible for setting the delivery schedule, assigning the daily routes of Truck Drivers and prepare the documents needed for delivery to ensure efficiency, safety, and compliance with the trucking regulations. Additionally, this role serves as the initial point of contact for technology support and coordination, assisting drivers for troubleshooting issues with key truck systems such as Go Roam, Sonim mobile phones, Motive, and Bizspeed to minimize disruptions in delivery operations.  

WHAT’S IN IT FOR YOU?  

In addition to year-round full-time employment, we also provide:  

• Competitive compensation.
• Work shift of 10 hours/ day, 4 days/ week after the probationary period   

• Savings: Discounted prices on industrial supplies.  

• Group Health & Dental Benefits: 100% company paid.  

• 5 additional paid days off per year: 2 sick days, 2 personal days and you don’t work on your birthday!  

• Paid personal protective equipment program.  

• RRSP contribution match program.  

PRIMARY RESPONSIBILITIES 

Dispatch and Operations Support:  Take customer orders over the phone and in-person for product delivery.  Manage the accurate preparation and dispatch of incoming customer orders/ tickets/ transfers: fuel, lubes, oil, DFOA, industrial supplies, and all other future products to be sold.   Make outbound calls to customers concerning the status of their deliveries.  Prepare orders according to TDG (Transport of Dangerous Goods) regulations. Consider equipment, driver availability, and customer priority, to create a weekly delivery schedule.  

Technology Coordination for Drivers: Assist drivers with technical issues related to Go Roam, Sonim mobile phones, Motive, and Bizspeed. Fix basic problems and escalate more complex issues as needed. Train drivers on how to use these systems effectively.

Fleet Maintenance: Assist in scheduling the fleets preventative, corrective, and scheduled, maintenance through partnered garages. Assist in efficiently managing unplanned breakdowns.   

Administrative Tasks:  Reviewing TDG documents, Bills of Lading, and daily dip reports and efficiently entering the figures from the daily dip reports into the assigned spreadsheet. Reviewing trips daily to ensure prompt and precise billing.   

IDEAL CANDIDATE 

• Location: Must live in Hearst, ON, or other nearby areas.  

• Typical schedule: On-site position. 40 hours per week. Work schedule may require team member to take early morning, evening, or late-night shifts, on-call during weekends or for emergencies. Weekend or holiday work also may be necessary.   

• Education: High School Diploma or equivalent required.  Information technology related courses would be an asset. 

• Physical Requirements: Must have the physical capabilities and strength to lift and/ or move items up to 20 lbs occasionally. 

• Experience: Minimum of 2 years’ work experience in a similar role. 

• Technology: User experience with an Enterprise Resources Planning (ERP) platform; Microsoft Dynamics NAV and proficient in using Microsoft 365 applications. Sound knowledge in utilization of route optimization software and GPS systems.  

• Skills: Professional communicator, both verbal and written in French and English. Great interpersonal and customer service skills. Autonomous in taking non-routine decisions. Exceptional organizational and administrative skills. Able to work in a team environment.   With analytical skills to problem solve and coordinate demanding situations. Strong curiosity and proactive approach to exploring and understanding software functionalities.

ABOUT PEPCO 

Founded in 1986, Pepco is a bilingual second-generation family-owned and operated business. We distribute fuels,  lubricants, industrial supplies, and Bearing/Power Transmission (BPT) components to residential and commercial/ industrial customers in Northern Ontario and the Greater Montreal Area.  

Mission: Pepco delivers the right products, at the right place, at the right time, every time.