Service Manager (Timmins) CJ Equipment Sales and Service

Position Summary

The Service Manager is responsible for the day-to-day service operations of CJ Equipment and Joel Vachon, including the CJ Equipment shop, Joel Vachon shop, and the maintenance and repair coordination of the Joel Vachon fleet. This is a hands-on leadership position requiring a regular presence in both shops and strong coordination between technicians, Service Advisors and management.

Key Responsibilities Include:

Shop and Technician Management

·       Oversee the daily operation and workflow of the CJ Equipment and Joel Vachon shops.

·       Schedule technicians across both shops based on workload, priorities, technician skill level and         operational requirements.

·       Maintain a regular shop-floor presence to monitor job progress, workmanship, productivity and technician needs.

·       Identify jobs that are falling behind and act early to resolve delays and roadblocks.

·       Ensure adequate technician on-call coverage is scheduled and clearly communicated.

Joel Vachon Fleet & Repairs

·       Coordinate maintenance, preventative maintenance and repair requirements for the Joel Vachon fleet.

·       Prioritize repairs based on operational requirements and equipment availability.

·       Monitor fleet downtime, recurring mechanical issues and units due for maintenance.

·       Work with operations to minimize unnecessary downtime and ensure completed fleet repairs meet quality expectations.

Service Advisor Leadership, SERTI and Billing

·       Oversee, coach and support the Service Advisors.

·       Ensure Service Advisors communicate with customers in a timely, professional and proactive manner, including repair findings, approvals, delays and completion expectations.

·       Ensure work orders are opened, maintained, documented, reviewed, invoiced and closed in a timely manner.

·       Promote proper and consistent use of SERTI and improve the completeness and timeliness of service data.

·       Ensure technician time, repair notes, parts, outside purchases and customer authorizations are properly captured.

·       Review open and aging work orders and prevent completed work from sitting unbilled.

Quality Control:

·       Oversee quality control of repairs completed in both shops.

·       Ensure appropriate inspections, road tests or operational tests are completed before equipment is released.

·       Investigate comebacks and repeat repairs and work with technicians to correct root causes.

·       Promote a culture of completing repairs correctly the first time.

Tooling, Computers, and Diagnostic Softwear

·      

Manage shop tooling, specialty tools, diagnostic equipment, computers and related technology.

·      

Ensure diagnostic software, subscriptions, licences, laptops and communication adapters are current and operational.

·      

Identify tooling and technology investments that improve technician efficiency and shop capability.

·      

Maintain accountability for company-owned tooling and diagnostic equipment.

Key Performance Areas:



·      Technician productivity, efficiency and effective scheduling.

·      Job turnaround times and shop utilization.

·      Quality of repairs, QC compliance and reduction of comebacks.

·      Customer communication and satisfaction.

·      Timely and accurate invoicing; open and aging work orders.

·      SERTI data quality and work-order completeness.

·      Joel Vachon fleet availability, downtime and preventative maintenance compliance.

·      On-call coverage and availability of tooling and diagnostic technology.

Red Seal 310 T Truck and Coach Mechanic, 421A Heavy Duty Equipment Technician, 310S Automotive Service Technician is a bonus to this position.

Interested applicants can email their resume to: hr@cjequipment.com 

Please include Service Manager when applying for the position.  

All qualified applicants are welcome to apply. However, only candidates selected for an interview will be contacted.