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COMPUTER TECHNICAL SUPPORT (Information Technology) (Competition No.: ITD-2022-01)

Corporation of the City of Timmins

Temps plein • Timmins Région

Position Summary

Under the direction of the Manager of Technical Services the Computer Technical Support position will assist in maintaining a high level of service to computer and telephone system users in the various departments, boards and agencies of the City. The Computer Technical Support position will also assist in performing various tasks associated with the resolution of issues as they pertain to the City's Computer Information Systems.

Major Tasks

• Provide personal computer / help desk support, including responding to hardware and software requests for support, troubleshooting, installing approved software on personal computers or network servers and basic hardware setup in a variety of operating environments such as the currently supported MS Windows and LINUX.
• Provide help desk support and system support for the Voice Over I/P telephone system.
• Assist with ensuring the efficient use of computer system resources, maintaining system and data security, identification of network performance issues, vendor service personnel contact.
• Maintain a vast array of technology support systems for tasks such as anti-virus management, system deployment management and O/S update management.
• Provide operational support for the City’s virtual environment.
• Provide technical assistance and liaison for Departmental information systems projects.
• Maintain the I/T Asset portfolio management system.
• Assist various departmental functions as required.
• Participate in I/T support shift work and on-call service delivery schedule.
• Participate and support the City of Timmins Continuous Improvement Program in order to help foster a culture of operational excellence.

Qualifications

• Minimum of a two-year Community College Diploma in Computer Studies or equivalent combination of computer-related training and experience
• Demonstrated intermediate knowledge of personal computer systems, servers, mobile devices & smartphones and applications.
• Demonstrated advanced knowledge of internetworking technologies and trends in an enterprise environment
• Demonstrated advanced knowledge of VMware vSphere environment
• Demonstrated knowledge of project management methodologies and practices
• Strong interpersonal & customer service skills with the ability to communicate effectively
• Two years computer operations experience in the MS Windows environment or equivalent
• Current, clear Criminal Record Check
• Current WHMIS Certificate
• Valid G Class Driver’s License
• Proof of COVID-19 vaccination mandatory

SALARY LEVEL 7: $29.37 - $34.55 (2022) (In accordance with Local 434 Collective Agreement)
     
All applications must be received in the Human Resources Department by 4:00 pm the closing date of January 21, 2022.

VIA FAX:   705-360-2685
VIA E-MAIL:     human_resources@timmins.ca    

Phone: 705-360-2628   www.timmins.ca

Although we may have your application on file, you must re-apply for this specific competition.
We thank all applicants for their interest; however, only candidates under consideration will be contacted. The City of Timmins is an equal opportunity employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. The City of Timmins will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.


Coordonnées

Corporation of the City of Timmins

Téléphone: 705-360-2628
Télécopieur: 705-360-2685
Timmins Timmins, ON, Canada

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Commission de formation du nord-est (CFNE)
Financé en partie par le gouvernemenet de l'Ontario et le gouvernemenet du Canada

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